# Completed a course but your CME hours are missing?

A focused troubleshooting checklist for missing CME hours: organiser details, completion evidence and the right escalation route.

For a Saudi activity, contact its organiser first. SCFHS directs unresolved cases to Tawasul with the provider name, activity approval number and activity date.

## Distinguish three different delays

A missing certificate, incomplete participation and a completed activity not yet reflected in the record are different problems. Open the provider’s learning page and check whether all required steps show as complete. Look for an assessment, evaluation form or attendance requirement that you may still need to finish.

Then compare the name and professional details you entered with your actual record. Do not create another account to “try again” before asking support; that can split your booking and completion evidence. Finally, read the organiser’s stated processing time. Saudi CME does not promise one universal posting deadline across providers.

## Send a support request that can be investigated

Use the organiser’s official support channel. Include the activity title and reference, the session date, your booking reference and the time you completed the final requirement. Explain whether the certificate is missing, the course is marked incomplete or only the professional record is unchanged.

Suggested wording: “I completed [activity] on [date]. My booking reference is [reference]. The course shows [status], but [specific problem]. Please confirm whether my completion was accepted and whether the attendance record has been submitted. Please tell me the next action and expected processing time.”

Share personal identifiers only through the secure channel the organiser requires. Never include a password, one-time code or patient information.

## Keep escalation tidy

Maintain one timeline with the booking, attendance, completion and support dates. Preserve replies in the same thread and give the organiser a chance to identify a rejected or missing record. If escalation is needed, use the official SCFHS support route linked from its website.

Do not pay a stranger to access your account or promise to add hours. Keep the disputed activity separate from your confirmed balance until the official record is corrected. If your renewal is close, explain that date factually; an urgent deadline does not itself establish eligibility.

Canonical: https://saudicme.com/en/guides/cme-hours-missing-mumaris-plus/

## Sources
- [SCFHS · Mumaris frequently asked questions](https://scfhs.org.sa/en/mumaris-faq)
- [SCFHS · Official digital platforms](https://scfhs.org.sa/en/products-and-services/digital-platforms)
- [SCFHS · CPD provider user guide (2022)](https://scfhs.org.sa/sites/default/files/2022-12/ProviderManual-EN_5.pdf)

Saudi CME Editorial. This guide awards no credits.